Privacy Policy

Terry’s Water Service Privacy Policy

Effective Date: March 2026

Terry’s Water Service (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with applicable privacy laws in Ontario and Canada, including PIPEDA (Personal Information Protection and Electronic Documents Act).

1. Information We Collect

We may collect personal information when you interact with our website or services, including:

• Name, phone number, and email address
• Property address for service requests
• Details related to water testing or service inquiries
• Any information voluntarily submitted through contact forms

We only collect information that is necessary to provide our services and respond to your requests.

2. How We Use Your Information

Your information is used to:

• Provide water testing, installation, and service solutions
• Respond to inquiries and customer support requests
• Schedule appointments and deliver services
• Improve our website and service offerings
• Communicate updates, promotions, or relevant service information (if consent is provided)

We do not sell or rent your personal information to third parties.

3. Consent

By using our website or submitting your information, you consent to the collection and use of your information as outlined in this policy. You may withdraw your consent at any time by contacting us directly.

4. Information Sharing

We may share your information only when necessary, including:

• With service providers or contractors assisting in delivering services
• When required by law or legal obligation

All third parties are required to maintain confidentiality and protect your information.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, loss, misuse, or disclosure. While no method of transmission over the internet is 100% secure, we implement industry-standard safeguards.

6. Cookies and Website Tracking

Our website may use cookies or analytics tools to enhance user experience and understand website performance. You can adjust your browser settings to disable cookies if preferred.

7. Access and Correction

You have the right to request access to your personal information and request corrections if necessary. To do so, please contact us using the information below.

8. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us.